Services Offered
Flexible after-hours nurse triage services tailored to your practice.
Select a service tier that fits your needs, and add optional services for even greater coverage.
- After-hours coverage
- OB/GYN nurse triage
- Customized packages
Select a Service Level
Nurse Core Triage offers four structured service tiers designed to meet practices where they are today while allowing room to scale. Each tier provides a different level of after-hours coverage, documentation, and clinical support, with optional add-on services to customize your program.
🥉 BRONZE - ChartGuard™
Clinical Documentation & Compliance
Designed to reduce risk and support on-call providers by reviewing calls, completing clinical documentation, and providing risk analysis–so providers can focus on patients.
Includes all of the following benefits:
- Dedicated after-hours phone line that records all calls (your main office forwards calls when closed)
- Providers receive and manage their own on-call calls
- Calls are reviewed to highlight risk factors and key questions that help strengthen documentation and reduce exposure, with quality improvement reports provided
- For each call, we complete SBAR documentation on behalf of the provider so they can focus on patient care—not stopping to document—and enter it into the EMR or securely deliver it to the office
🥈 SILVER - RescueLine™
Provider 1st Triage with Nurse Backup
Designed to support OB providers when they are unable to take calls, ensuring timely after-hours response with standardized OB triage & clinician-ready documentation.
Includes everything in bronze as well as:
- Provider-first routing with nurse backup if the on-call provider is unable to answer within 10 minutes
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OB/GYN nurse triage using Schmitt-Thompson protocols, with escalation to the on-call provider and hospital notification when hospital evaluation is warranted
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Timely escalation and coordinated notification when patient presentation requires higher-level or hospital-based evaluation
- Clear communication supporting safe provider handoff and clinical decision-making
🥇 GOLD - TriagePro™
Full After-Hours Triage Service
Designed to provide after-hours nurse triage, ease provider call burden, and deliver consistent OB/GYN support with clear guidance and escalation when needed.
Includes everything in bronze and silver as well as:
- Provide full after-hours OB/GYN nurse triage services
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Answer and assess patient calls using standardized, evidence-based triage protocols
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Deliver clear patient guidance, education, and next-step instructions in your practice’s voice
- Escalate urgent concerns to the on-call provider with concise, clinically relevant summaries
- Reduce provider call volume and interruptions while maintaining safe, responsive coverage
- Basic monthly summary report
💎 PLATINUM - PartnerPro™
Triage Intelligence & Quality Oversight
Designed to provide complete patient triage services while delivering actionable insights, proactive risk detection, and continuous optimization for safer, smarter care.
Includes everything in Bronze, Silver & Gold as well as:
- Monthly analytics covering call types, peak hours, escalations, outcomes, and repeat callers
- AI-driven trend alerts and insights for emerging clinical risks (e.g., bleeding, HTN, UTI symptoms)
- Provider-specific and category-level performance analysis by call reason
- Comprehensive monthly QA review, scorecard, and risk assessment
- Next-day follow-up calls for ER referrals to support continuity of care
- Dedicated account lead with quarterly optimization calls and operational recommendations
A-La-Carte Add-On Services
Designed to extend coverage, reduce risk, and support your team during high-demand periods—without changing your core plan.
Holiday Add-On
An extension of your existing service on designated holidays
- Keep your after-hours coverage consistent—even on federal holidays
- Holiday service mirrors your current plan’s scope, workflows, and clinical responsibilities for seamless continuity
Day Overflow Support
On-demand daytime nurse support to manage unexpected spikes in call volume or temporary staffing gaps.
- Provides overflow call handling when providers are busy or triage staff are unavailable
- Helps reduce missed calls, hold times, and disruptions to clinic workflow
Post-Op Check-In
A supportive, nurse-led resource offering postpartum education and reassurance.
- Provides postpartum education, reassurance, and guidance for common recovery and breastfeeding questions
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Helps patients understand what to expect, how to manage symptoms at home, and when to contact the office for next steps